RSHROFF.EPSILON@ICLOUD.COM 07397876281
SBEAMAND.EPSILON@ICLOUD.COM 07785287301
EPSILON WORKS
Infinite Solutions
EPSILON WORKS - INFINITE SOLUTIONS
Care, Support and Housing Specialists​
We bring a range of services and the very best thinking and practice to improve organisational performance for care, support and housing services across the UK.
Epsilon Works brings over 55 years’ experience in Extra care, Homeless, Retirement Living, Learning Disability, Mental Health, Young People and Complex Needs services.
We plan, deliver, implement and improve services through future proofing, full operational audits and operational reviews. We support comprehensive financial viability checks and remodelling of services. We can support with operational contract management and commerciality training for managers. Talk to us - we will tailor our services to help you succeed.
CONCEPT TO DELIVERY
At Epsilon Works, we understand the unique challenges within the care and support sector. Our expertise covers every stage of the journey across care, support, housing, and revenue-led contracts. We work alongside you to understand your organisation’s needs and design a tailored programme that strengthens quality, compliance, and sustainability. Our approach keeps people and outcomes at the centre while delivering clear, measurable results that drive continuous improvement and lasting impact.
OPERATIONAL REVIEWS
We provide expert consultancy across both Care & Support and Revenue-Led Services, helping organisations minimise operational risks and achieve sustainable excellence.
With over six years of experience leading complex projects, we have successfully delivered results through:
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Business Development & Delivery: Negotiating new contracts and taking them from concept to delivery: including recruitment, property acquisition and redevelopment, and service implementation.
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Tender & Bid Support: Writing and reviewing tenders across all service areas, and providing a critical friend role to strengthen bids before submission.
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Operational Due Diligence: Conducting thorough due diligence for care home purchases to ensure compliance and value.
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Quality Assurance: Performing quality audits aligned with CQC Key Lines of Enquiry (KLOEs) for care homes and supported living services.
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Safeguarding Reviews: Leading safeguarding investigations and lessons-learned reviews to strengthen organisational practice.
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Regulatory Compliance Support: Assisting with action plans following inspections and regulatory breaches.
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HR & Governance Support: Chairing disciplinary and grievance hearings, and providing interim senior leadership (CEO and Director of Housing roles).
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Service Redesign: Supporting organisations through service redesign to meet evolving regulatory and operational requirements.
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Asset & Estate Management: Managing asset transfers and overseeing property estate portfolios.
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Change & Project Management: Delivering strategic projects, including mergers between charitable organisations.
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Board & Leadership Development: Providing training for Boards on safeguarding and CQC frameworks.
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Mentoring & Crisis Support: Offering expert guidance and mentoring during Coroner’s inquiries and other high-level organisational reviews.
FINANCIAL VIABILITY
Many senior leaders can pinpoint which services are not financially sustainable, but in a demanding operational environment, developing and implementing the right strategies for recovery can be challenging. Epsilon Works partners with organisations to identify the root causes, design practical solutions, and deliver measurable improvements in service performance and financial stability.
TRAINING
At Epsilon Works, we deliver practical, sector-specific training and consultancy in operational contract management and commercial awareness for managers and staff teams.
The care and support sector now operates within a complex framework of individual, block, and personal budget (PBO) contracts, each with defined outcomes, commissioner oversight, and regular retendering cycles.
Our programmes are designed to help teams confidently navigate this environment.
Through our training, managers develop the knowledge and skills to manage contracts effectively, reduce operational and financial risks, and make the most of well-structured agreements.
This not only supports compliance and performance but also helps protect organisational sustainability and service quality for the people who matter most, your customers.
OUR PEOPLE
Get to Know Us
RAJ SHROFF
Director - Innovator
Raj has over 35 years’ experience in the Care and Support sector starting as a volunteer in a large Direct Access Hostel for homeless men and leaving a Midlands based Housing Association as Director of its Supported Services and Deputy Director of Care and Support.
Raj is a director of a consultancy company working with organisations who deliver care and support services in the public, private and voluntary sector.
Raj has an MBA and an Executive Leadership Certificate awarded by Cranfield University’s School of Management.
Raj is a Non-Executive Director of a CIC supported housing association having previously served on a national learning disabilities charity board, been a director of a bond scheme and a trustee of two local homelessness charities. He is currently a custody visitor for West Midlands Police and Crime Commissioner and a Cadet Forces Instructor.
Commercially focussed Raj is interested in ensuring Care and Support services are viable and are quality driven for focussed outcomes for customers. Having managed budgets in excess of £30million pa with hundreds of staff and been a New Business Manager, Raj has the ability to see solutions to problems and deliver operationally to strategic objectives.
Raj has a keen interest in enabling colleagues to see the potential for services when they are efficiently resourced and is passionate about futureproofing services.
SARA BEAMAND
Director - Delivery
Sara has over 35 years’ experience within the care and supported housing environment, prior to this having worked in general needs housing.
Sara is a director of a consultancy company working with organisations who deliver care and support services in the public, private and voluntary sector, having previously been the executive director of care and support for a large midlands housing association delivering care and support services to a wide range of customer groups, prior to this having spent 12 years as head of older people’s services delivering retirement and extra care housing, care and support services to older people. Sara has extensive experience of working within the regulatory framework of CQC as a nominated individual and managing large numbers of registered services.
Since 2018 Sara held a number of Interim CEO roles within learning disability charities providing registered care homes and domiciliary care services in the community.
Sara works with many organisations supporting quality improvement, regulatory support and professional witness work.
Sara is a non-executive director of an older persons Housing Association and sits on the care and support committee of a national Housing Association also having served as a statutory appointee to a housing board on behalf of the housing regulator.
Sara has a real passion for the delivery of high-quality person-centred care and support services which deliver excellent outcomes to all individuals receiving services.
Epsilon works was created in 2016 by Raj Shroff and Sara Beamand, we work with an extensive range of Care and Support Organisations, large corporate, small charities, private sector businesses and the National Care Federation (NCF).
David Jones Director of Housing
at Trident Group
“Raj is the ultimate professional; fresh and energetic and someone who always provides the extra mile in any role he tackles. A real leader and boardroom operator with a proven history of achieving results time and again – exceptional empathy for the most disadvantaged in our society. Any organisation would greatly benefit from his engagement”
Joanna Vaughn - Director of Business Development​​
at Family Mosaic
“Epsilon 'got us' from the first telephone conversation. They knew and understood our business and what we wanted to achieve; and brought passion, energy, insight and an incredibly quick turnaround to deliver high quality tenders. This is something we have struggled to adequately resource internally so to achieve our satisfaction at first pass is high praise indeed. Thank you.”​
We are proud to of worked with over 40 organisations...
National Care Forum,
Peabody,
Trident Group,
Concept Housing,
Cristian Care,
Mayday Trust,
CHADD,
Family Mosaic,
Home Group,
Affinity,
Unite St Saviours,
Trent and Dove
and many more!
